refunds & exchange policy

Unless you notify Bondi Ice Cream Co. to the contrary by email or telephone within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Brullen PTY Limited, the products shall be deemed to have been accepted by you.

Bondi Ice Cream Co. will accept product returns and provide you with (at Bondi Ice Cream Co.’s discretion) a replacement for the product (subject to availability) an exchange voucher, refund or repair where:

  • The product delivered is faulty or is not of merchantable quality, or
  • The product delivered is not fit for its intended purpose, or
  • The product delivered does not match the description on the Site.

If the product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us at and one of our team members will assist you with your request. To enable us to evaluate your return request, please provide us with:

  • The order number, invoice number or receipt number;
  • A detailed description of the problem or reason for your request to return the product
  • Photograph(s) of product that is damaged during transportation
  • Your name and contact details

Once evaluating your return request, we will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you in order to provide more efficient service.


"Ice cream is good for any mood." – Emilia age 7

“I would call myself something of a expert, and this is definitely my favourite” – Tom

“Hands down the best soft serve supplier I’ve used for my business.” – Michael

“What more could you ask for, real flavouring that tastes like the perfect soft serve." – Vanessa, 26